Blaksyd LLP (“Blaksyd”, “we”, “us”, “our”) respects your privacy. This policy explains how personal data is collected, used, stored, shared, and protected across blaksyd.com, Blak, Personas, Listening, Minit. Feature availability can differ between the website and mobile apps. The short version: your world stays yours, and we never sell your personal data.
1. Data we collect
We may collect:
- Account information (name, email, phone, username, and authentication credentials);
- Profile information you choose to add;
- Content you create — including messages, chats, journal entries, prompts, and the context you choose to share;
- Voice and media you choose to provide — live AI-call audio, voice notes, Listening recordings and transcripts, recording titles, images, documents, and generated notes;
- Persona descriptions, preferences, and conversation context used for the characters you create;
- Location when you enable a location feature and grant the device permission; connected-service data when you authorize that integration;
- Notification delivery tokens, call/session status and duration, and your notification and call preferences;
- Technical and device data — IP address, browser/device identifiers, logs, and limited usage analytics;
- Payment-related information, only if paid features are introduced later;
- Support and verification records, where necessary.
2. The sensitive nature of what you share
Blak, Personas, Listening and Minit are built for honest, emotionally real moments. Please avoid sharing highly confidential financial, medical, legal, or biometric details unless a feature expressly supports it and it is necessary.
3. How we use data
We use data to:
- Provide and operate the services;
- Authenticate you and keep your account secure;
- Generate AI responses through Blak and connect you with real people through Minit;
- Personalize your experience — so it becomes more yours over time, never to sell you;
- Maintain safety, moderation, and abuse prevention;
- Improve quality, provide support, and meet legal obligations.
4. Your control over memory
You choose the context you share with Blak and the details you ask it to remember. Where memory controls are available, you can review, change, or delete that context. Recording recipients are selected explicitly; no recipient is added by default.
5. Legal basis
Where required, we rely on your consent, your instructions, contractual necessity, compliance obligations, and other lawful bases recognised under applicable Indian law.
6. Children and age threshold
The services are intended for adults 18 years and above. Blaksyd is not directed to children, and we do not knowingly collect personal data from anyone under 18. Under India’s Digital Personal Data Protection Act, 2023, a person under 18 is a child; we therefore restrict access to adults. If we learn we have collected a child’s data, we delete it. The updated app asks you to confirm that you are 18 or older without requiring your date of birth. We store your declaration and its date. Existing birthdays you previously supplied may also be used to determine eligibility; a birthday in your profile is optional.
AI, voice and Listening
Blak and Personas are AI experiences, not real people. AI processing uses Google Gemini, Microsoft Azure OpenAI and Groq. Depending on the feature, these providers receive your messages, relevant conversation context, selected attachments, or audio to produce replies, transcripts and notes. Sarvam may receive reply text to generate speech when the fallback voice service is used.
AI calls send live audio for real-time responses. Listening sends recorded audio for transcription and can produce summaries, plans or quizzes. Recording is started by you. Obtain permission from other speakers before recording them and only upload material you are allowed to use.
Saving a Listening recording and sharing its context with an AI conversation are separate choices. Only the Blak or Persona recipients you select may use its notes outside Listening. You can change sharing for a saved recording. Recorded speakers’ statements are not automatically treated as facts about you.
Your AI processing choice is recorded for your account. You can review it in the app’s settings or the web permission center. Withdrawing it does not delete existing chats or recordings; use their deletion controls or account deletion for that. End any active AI call or recording when withdrawing permission.
Minit connects you with in-house listeners trained under Blaksyd’s protocols. It is not random stranger matching. A listener receives the messages and audio needed for the session and any brief you choose to share. Listeners are not presented as licensed clinicians or externally certified professionals.
8. Retention
We retain data for as long as reasonably necessary to deliver the services and to meet safety, dispute-handling, fraud-prevention, and legal obligations — and no longer, unless the law requires it. You can request deletion at any time.
Our safety-report retention policy is 90 days after account deletion. We retain reports longer only for an active investigation or a legal requirement.
Encrypted database and storage backups in our Cloudflare backup bucket are configured to expire 30 days after each backup is created. Account deletion does not immediately rewrite an existing backup. This expiry applies to that backup bucket, not to every processor's records or separately held recovery snapshots; contact us for details about those records.
Saved chats, recordings, transcripts and Persona data remain associated with your account until removed through the relevant controls or account deletion, subject to applicable safety and legal retention. Deleting an account is not the same as signing out or uninstalling the app. Start deletion in Account settings or use our public account deletion instructions. For a data-copy, retention or deletion question, contact connect@blaksyd.com.
9. Security
We use reasonable technical and organisational safeguards, and the site is served over HTTPS with strict security headers. No system is ever perfectly secure, and internet transmission carries inherent risk.
10. Your rights
Subject to applicable law, you may request access, correction, deletion, a copy of your data, or withdrawal of consent, and you may raise a grievance. Use the contact below.
11. Cross-border processing
Data may be processed or stored in India or other jurisdictions through our service providers, subject to applicable legal safeguards and our controls.
13. Third-party links
Our platform may link to or integrate third-party tools. We are not responsible for their privacy practices — please review their policies.
14. Contact
For any privacy question or request, contact Blaksyd LLP at connect@blaksyd.com. This mailbox is monitored for privacy and safety requests; safety reports are overseen by the CEO.
15. Updates
We may revise this policy from time to time by posting an updated version with a new effective date.