Delete your account
Leaving should be as easy as arriving.

1. Delete from inside the app

1. Open Blaksyd and sign in.
2. Go to Settings.
3. Choose Delete account.
4. Confirm with the one-time code we send you, so nobody else can delete your account.

Deletion begins immediately once the code is confirmed. You are signed out on every device, and your account cannot be recovered afterwards.

2. If you cannot sign in

If you have lost access to your account, email connect@blaksyd.com from the address you signed up with, with the subject Delete my account. We will verify that the request is really yours before acting on it — this protects you from someone else deleting your account.

You do not need an account, an app install, or a login to make this request.

3. What is deleted

Deleting your account removes:

• Your account and sign-in credentials, and every active session;
• Your profile — name, photo, date of birth, and the details you added;
• Your conversations with Blak, including chat history and voice-call content;
• Voice notes, and any voice model built from your voice;
• Images and other media you uploaded;
• What Blak had learned about you — memories, facts and preferences;
• Your Minit session history and anything you wrote during those sessions;
• Your saved Listening transcripts, notes and recording-sharing choices;
• Notification tokens, so we stop being able to reach your devices.

4. What is kept, and why

Some records may remain subject to legal or safety obligations. Contact us for the retention that applies to your request:

• Billing and session-metering records — kept where financial and tax rules require it, as transaction records rather than personal history.
• Safety reports — Our safety-report retention policy is 90 days after account deletion. We retain reports longer only for an active investigation or a legal requirement.
• Aggregate, non-identifying counts — totals that contain no personal data and cannot be traced back to you.

Anything kept is described in our Privacy Policy.

5. How long it takes

The app reports completion only after the server confirms deletion. If a step fails, it must show an error rather than claim that your account is gone. Contact support if deletion cannot complete.

Encrypted database and storage backups in our Cloudflare backup bucket are configured to expire 30 days after each backup is created; account deletion does not immediately rewrite them. Other processor records and separately held recovery snapshots are not covered by that bucket's expiry rule. Contact connect@blaksyd.com for details.

Unprocessed Listening audio saved in a browser is local to that browser. Delete those recordings or clear Blaksyd site data on each device. Signing out does not itself delete saved audio.

6. Contact

Blaksyd LLP · connect@blaksyd.com

If you are unhappy with how a deletion request was handled, write to the same address and say so — we will treat it as a formal grievance.